Returns & Exchanges

THE PRODUCT DOES NOT MEET YOUR REQUIREMENTS

Within 7 days of receiving the product (after signing the slip distribution). The customer has a right of return.

RETURN TERMS AND CONDITIONS

Products must be in their original packaging and in perfect condition.
Some items cannot be returned or exchanged (except in case of defective or error on our part).

The following items cannot be returned:
1. All Customized products
2. Books, videos, DVDs
3. Clearance Items
4. Products damaged after the items have arrived to the customer

You must first contact our customer service by email, the exchange will not be made if you return your product without contact our customer service.

If you wish to return a product, please contact us by email first with the following information:

1. Order numer
2. Your name
3. Phone number where we can reach you
4. Product that you are planning to return
5. Reason for the return

We recommend using an insured and trackable shipping service to return your product.

3-1) Exchange

You have several options: exchange for a same product or exchange for a different product produced.
- Any exchange against a superior
value product  will be asked for paying the difference.
- Any exchange against a lower value
product will be rembursed the difference by a coupon.

Re-shipment will be made within 7 days after receiving the returned product.
Note: We strive to do everything possible to satisfy our customers' needs and delight them with our services. 2nd shipment will be paid by our shop.

3-2) Refund

 Your refund will be made by paypal, bank transfer (if you made a purchase by bank transfer) or voucher within 7 days after we receive your return.

Product delivered does not correspond with the product ordered

If the product delivered does not correspond with the product ordered, the customer shall notify our customer service by mail within 7 days from the day the relevant product is received (time is of the essence). Martial-Way Shop shall bear the freight costs in returning the relevant product and re-deliver the correct product to the customer.